Customer Support

Our team is ready to assist with orders, product questions, or returns. Contact us via chat, email, or phone for quick help.

We're Here to Help!

Fill out the form with any quarry on your mind and we'll get back to you as soon as possible

Chat with Our Support Team

We're here to assist you quickly and easily.

FAQ

Frequently Asked Questions

How can I track or modify my order?

Once you place an order with us, you will receive an order confirmation with tracking details. If you need help with tracking or modifying your order, feel free to contact our Customer Support at 708-581-4475 or email us at support@alshamelwholesale.com, and we’ll assist you promptly.
What types of products does Al-Shamel Whole Distributor offer?

At Al-Shamel Whole Distributor, we provide a wide range of products to meet your wholesale needs. Our categories include electronics such as phone holders, car Bluetooth devices, car chargers, earbuds, and speakers, along with personal hygiene products, medicine, clothing, lighters, batteries, candy, karaoke devices, and more. We focus on offering trusted, high-quality products from the most popular brands.
What is your return and exchange policy?

If you're not satisfied with your purchase, we offer a straightforward return and exchange policy. Simply contact our support team, and we will guide you through the process of returning or exchanging your product. We aim to ensure your satisfaction with every purchase from Al-Shamel Whole Distributor.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.